Sales: 01324 814 036 (Weekdays 8am-5pm)

 
 
 

Duradiamond Privacy Policy

Returns Policy

Duradiamond prides itself in supplying the best diamond products at the right price and to help customers choose the right tool for the job.

Despite this you may feel you have chosen the wrong item(s) and wish to return it for a replacement or a refund.

Please email us at returns@duradiamond.com Monday to Friday and we will aim to deal with your request within 2 working days.

If Duradiamond agree to the return you will be emailed back asking you to prepare the item for posting, making sure it is packed properly so that the contents are not damaged during transit.

Please note that we will not accept returns for, Item(s) that have been used on the wrong material or application and not in its original packaging.

Return postage will be paid by the buyer, unless agreed by Duradiamond order processing.

Carriage for items agreed to be returned under manufacturers warranty will be paid for by Duradiamond Ltd.

No replacement or refund will be processed until returned item(s) are received by Duradiamond.

All item(s) must be returned using a "signed for" service as proof of receipt and will be processed within 5 working days.

Please ensure you include your Duradiamond order number on the advice note supplied with your original order, a list of the items you are returning and reason for return; otherwise the refund may be delayed.

Duradiamond Ltd reserves the right to charge a restocking fee of up to 15% of the returned item(s) value.

 
 

Registration Number
GB 2251017

Registered Address
4 Oakwood Court Clews Lane,
Bisley, Surrey,
GU24 9SJ

VAT No
520132020

Charles Godfrey Award